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ORDERS Orders can be placed by e-mail, fax or phone (see contact information below). I don’t have a shopping cart on my website so you can have complete flexibility with gift wrapping, where things are shipped and any questions you may have about a product. If you are placing an order by e-mail please send me the following: the item(s) you would like, your name, address, phone number and credit card number and expiration date - if you aren’t comfortable e-mailing credit card details I can e-mail you a Paypal invoice or you can call with the information. If the item is a gift please let me know if it’s for a boy, a girl or if the gender is unknown; what you’d like written on the card; and the name and address of where it’s going (if it’s going to a different address than yours). I do fabulous gift wrapping that is no extra charge and can ship almost anywhere. I take Visa,
MasterCard, American Express & Click here to download a faxable order form.
CONTACT For orders, questions and comments please contact me, Lisa Moss at: Email: lisa@cocoacrayon.com Tel: 212.439.9346 Cell: 917.750.1117 Fax: 212.439.6802 Web: http://www.cocoacrayon.com Shipping address: 200 East 72nd Street, Suite 20F, New York, NY 10021
INTERNATIONAL ORDERS I’m more than happy to ship anywhere in the world. I’m one of the few who does. I do so because I know the frustration in wanting a fabulous product, but not having it available where you live. Problem solved - order it from Cocoa Crayon.
SHIPPING Domestic packages are sent via UPS Ground (1 to 6 days depending on your proximity to New York City) unless you would like it faster or only have a PO Box address. I don’t up-charge shipping costs at all. Costs are based on weight and size. Packages shipped internationally are sent through the post office using insured, first class air (4-10 days). If you would like to know what the shipping cost will be, please ask.
EXCHANGES/RETURNS Life’s too short to clutter our homes with things that just don’t work for us. So, whether you’ve bought something for yourself or received a gift, if the item is not going to work for you please let me know. Items can be returned within 30 days of purchase. If you have
received a gift and would like to return it for a credit or exchange,
please send the item(s) to me at the shipping address above. Be sure to
include your name, address, phone number and e-mail. If you know what
you would like in it's place, that information can be detailed in a note
as well. If you would like a credit note it will be e-mailed to you immediately
upon receipt of the merchandise.
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